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Billing

Deployxa offers flexible, usage-based pricing with a generous free tier. This guide covers plans, usage billing, wallet credits, invoices, and payment methods.

Overview​

Deployxa's billing system includes:

  • Free Tier: Perfect for getting started
  • Pro Tier: For growing applications
  • Enterprise Tier: For large-scale deployments
  • Usage Billing: Pay for what you use
  • Wallet Credits: Prepaid credits
  • Invoices: Detailed billing history

Pricing Plans​

Free Tier​

Perfect for personal projects and testing.

Price: $0/month

Includes:

  • 3 projects
  • 100 GB bandwidth/month
  • Shared resources
  • 512 MB RAM per container
  • 0.5 CPU cores per container
  • Community support
  • Automatic SSL
  • Custom subdomains

Limits:

  • 1 concurrent deployment
  • 10 deployment history
  • No custom domains
  • No priority support

Best for:

  • Personal projects
  • Learning and testing
  • Small static sites
  • Development environments

Pro Tier​

For growing applications and teams.

Price: $20/month or $192/year (save 20%)

Includes:

  • Unlimited projects
  • 1 TB bandwidth/month
  • Dedicated resources
  • Up to 8 GB RAM per container
  • Up to 4 CPU cores per container
  • Priority support (24-hour response)
  • 10 custom domains per project
  • Preview deployments
  • Advanced analytics
  • Team collaboration (up to 5 members)

Limits:

  • 3 concurrent deployments
  • 100 deployment history
  • Overage: $0.08/GB bandwidth

Best for:

  • Production applications
  • Small to medium teams
  • Growing startups
  • Professional projects

Enterprise Tier​

For large-scale deployments and organizations.

Price: Custom pricing

Includes:

  • Unlimited everything
  • Custom bandwidth limits
  • Dedicated infrastructure
  • Custom resource limits
  • 24/7 priority support (4-hour response)
  • Unlimited custom domains
  • Unlimited team members
  • SLA guarantees (99.9% uptime)
  • Custom integrations
  • Dedicated account manager
  • Compliance (SOC 2, GDPR, HIPAA)
  • SSO (Single Sign-On)
  • Audit logs
  • Custom contracts

Best for:

  • Enterprise applications
  • Large organizations
  • High-traffic applications
  • Compliance requirements
  • Mission-critical systems

Contact: sales@deployxa.com

Usage Billing​

What's Billed​

Bandwidth:

  • Incoming requests
  • Outgoing responses
  • Static assets
  • API calls
  • WebSocket connections

Compute:

  • CPU usage (per second)
  • RAM usage (per second)
  • Container runtime

Storage:

  • Build artifacts
  • Logs storage
  • Database storage (if using managed databases)

Billing Calculation​

Bandwidth:

Total bandwidth = Incoming + Outgoing
Overage = Total - Plan limit
Overage cost = Overage × $0.08/GB

Compute:

CPU cost = CPU cores × hours × $0.05/hour
RAM cost = RAM GB × hours × $0.01/hour
Total compute = CPU cost + RAM cost

Example:

Plan: Pro ($20/month)
Bandwidth used: 1.2 TB
Overage: 0.2 TB = 200 GB
Overage cost: 200 × $0.08 = $16
Total: $20 + $16 = $36

Usage Tracking​

View usage in real-time:

  1. Go to Settings → Billing → Usage
  2. View current usage
  3. See usage breakdown
  4. Check historical usage
  5. Set usage alerts

Usage Alerts​

Set alerts to avoid unexpected charges:

  1. Go to Settings → Billing → Alerts
  2. Click "Set Alert"
  3. Enter threshold (e.g., 80% of limit)
  4. Choose notification method:
    • Email
    • Slack
    • Webhook
  5. Click "Save"

Alert thresholds:

  • 50% usage
  • 75% usage
  • 90% usage
  • 100% usage
  • Custom threshold

Wallet Credits​

Overview​

Wallet credits are prepaid credits that can be used to pay for:

  • Plan subscriptions
  • Overage charges
  • Additional resources
  • Add-ons

Adding Credits​

  1. Go to Settings → Billing → Wallet
  2. Click "Add Credits"
  3. Enter amount (minimum $10)
  4. Choose payment method
  5. Click "Add Credits"

Credit Usage​

Credits are used automatically:

  1. Plan subscription
  2. Overage charges
  3. Additional resources
  4. Add-ons

Priority:

  1. Wallet credits
  2. Payment method on file

Credit Expiration​

  • Credits never expire
  • No maintenance fees
  • Full refund available within 30 days

Credit History​

View credit history:

  1. Go to Settings → Billing → Wallet
  2. Click "History"
  3. View all transactions:
    • Credits added
    • Credits used
    • Refunds
    • Adjustments

Invoices​

Viewing Invoices​

  1. Go to Settings → Billing → Invoices
  2. View all invoices
  3. Download PDF
  4. View invoice details

Invoice Contents​

Each invoice includes:

  • Billing period
  • Plan charges
  • Usage breakdown
  • Overage charges
  • Credits applied
  • Taxes (if applicable)
  • Total amount
  • Payment status

Invoice Status​

Paid:

  • Invoice has been paid
  • Payment successful
  • Receipt available

Pending:

  • Invoice is being processed
  • Payment in progress
  • Will be paid automatically

Failed:

  • Payment failed
  • Update payment method
  • Retry payment

Overdue:

  • Payment is overdue
  • Service may be suspended
  • Contact support

Downloading Invoices​

Download invoices in multiple formats:

  • PDF: Standard invoice format
  • CSV: Spreadsheet format
  • JSON: Data format

Email Invoices​

Invoices are emailed automatically:

  • Monthly invoices
  • Payment receipts
  • Payment reminders
  • Overdue notices

Update email:

  1. Go to Settings → Account
  2. Update email address
  3. Save changes

Payment Methods​

Supported Methods​

Credit/Debit Cards:

  • Visa
  • Mastercard
  • American Express
  • Discover

PayPal:

  • PayPal account
  • PayPal Credit

Bank Transfer:

  • Enterprise only
  • Minimum $1000
  • Net 30 terms

Adding Payment Method​

  1. Go to Settings → Billing → Payment Methods
  2. Click "Add Payment Method"
  3. Choose method type
  4. Enter payment details
  5. Click "Save"

Updating Payment Method​

  1. Go to Settings → Billing → Payment Methods
  2. Click on payment method
  3. Click "Edit"
  4. Update details
  5. Click "Save"

Removing Payment Method​

  1. Go to Settings → Billing → Payment Methods
  2. Click on payment method
  3. Click "Remove"
  4. Confirm removal

Note: Cannot remove if it's the only payment method or has active subscriptions.

Payment Security​

All payments are secure:

  • PCI DSS compliant
  • Encrypted transmission
  • Tokenized storage
  • No card data stored
  • Fraud detection

Billing Cycle​

Monthly Billing​

  • Billed on the same date each month
  • Prorated for mid-cycle changes
  • Automatic renewal

Annual Billing​

  • Billed once per year
  • 20% discount
  • Non-refundable after 30 days

Prorated Charges​

When upgrading or downgrading:

  • Prorated for remaining days
  • Credits applied automatically
  • New rate starts immediately

Billing Date​

Your billing date is the date you subscribed:

  • Monthly: Same date each month
  • Annual: Same date each year

Change billing date:

  • Contact support
  • Available for annual plans
  • May require proration

Suspended Projects​

Why Projects Get Suspended​

Insufficient Funds:

  • Payment failed
  • Insufficient wallet credits
  • Overdue invoice

Plan Limits Exceeded:

  • Too many projects
  • Bandwidth limit exceeded
  • Resource limit exceeded

Policy Violations:

  • Terms of service violation
  • Abuse detected
  • Illegal content

Suspension Process​

  1. Warning: Email notification
  2. Grace Period: 7 days to resolve
  3. Suspension: Project suspended
  4. Data Retention: 30 days
  5. Deletion: Project deleted

Resolving Suspension​

Insufficient Funds:

  1. Add wallet credits
  2. Update payment method
  3. Retry payment
  4. Project automatically reactivated

Plan Limits Exceeded:

  1. Upgrade plan
  2. Reduce usage
  3. Delete unused projects
  4. Project automatically reactivated

Policy Violations:

  1. Review violation
  2. Remove violating content
  3. Contact support
  4. Appeal suspension

Data Retention​

Suspended projects:

  • Data retained for 30 days
  • Can be reactivated
  • Can be exported
  • Deleted after 30 days

Refunds​

Refund Policy​

30-Day Money-Back Guarantee:

  • Full refund within 30 days
  • No questions asked
  • Applies to new subscriptions

Prorated Refunds:

  • Unused portion of annual plans
  • Calculated daily
  • Minus any usage

Non-Refundable:

  • Usage charges
  • Overage charges
  • Wallet credits (after 30 days)
  • Add-ons (after 30 days)

Requesting a Refund​

  1. Go to Settings → Billing → Refunds
  2. Click "Request Refund"
  3. Select invoice
  4. Enter reason
  5. Click "Submit"

Processing time: 5-10 business days

Refund Methods​

Refunds are issued to:

  • Original payment method
  • Wallet credits (your choice)
  • Bank transfer (Enterprise only)

Free Tier Details​

What's Included​

Projects:

  • 3 projects
  • Unlimited deployments
  • Automatic deployments

Resources:

  • 512 MB RAM per container
  • 0.5 CPU cores per container
  • 10 GB storage

Bandwidth:

  • 100 GB/month
  • Global CDN
  • DDoS protection

Features:

  • Automatic SSL
  • Custom subdomains
  • Preview deployments
  • Basic analytics
  • Community support

Limitations​

Projects:

  • Maximum 3 projects
  • Cannot create more without upgrading

Bandwidth:

  • 100 GB/month
  • Project suspended if exceeded
  • No overage charges

Resources:

  • Shared resources
  • Limited CPU/RAM
  • No dedicated resources

Support:

  • Community support only
  • No priority support
  • No SLA guarantees

Upgrading from Free​

Upgrade anytime:

  1. Go to Settings → Billing → Plans
  2. Choose Pro or Enterprise
  3. Enter payment method
  4. Click "Upgrade"

Benefits:

  • Immediate upgrade
  • Prorated charges
  • All features unlocked
  • No downtime

Cost Optimization​

Reduce Bandwidth​

Tips:

  • Enable compression
  • Use CDN caching
  • Optimize images
  • Minify assets
  • Use lazy loading

Reduce Compute​

Tips:

  • Right-size containers
  • Use auto-scaling
  • Enable scale-to-zero
  • Optimize code
  • Use caching

Reduce Storage​

Tips:

  • Clean up old artifacts
  • Compress logs
  • Use external storage
  • Delete unused projects
  • Archive old data

Monitor Usage​

Best practices:

  • Set usage alerts
  • Review usage weekly
  • Identify trends
  • Optimize regularly
  • Use analytics

Troubleshooting​

Payment Failed​

Problem: Payment method declined

Solution:

  1. Check payment method details
  2. Ensure sufficient funds
  3. Try a different payment method
  4. Contact your bank
  5. Contact support if issue persists

Invoice Not Received​

Problem: Invoice not in email

Solution:

  1. Check spam/junk folder
  2. Verify email address
  3. Check billing settings
  4. Download from dashboard
  5. Contact support if issue persists

Unexpected Charges​

Problem: Charges higher than expected

Solution:

  1. Review usage breakdown
  2. Check for overage
  3. Verify plan limits
  4. Review invoice details
  5. Contact support if issue persists

Cannot Upgrade​

Problem: Cannot upgrade plan

Solution:

  1. Check payment method
  2. Verify account status
  3. Check for outstanding invoices
  4. Try different payment method
  5. Contact support if issue persists

Best Practices​

Budget Management​

✅ Set usage alerts ✅ Review usage monthly ✅ Set budget limits ✅ Monitor trends ✅ Optimize regularly

Payment Management​

✅ Keep payment method updated ✅ Maintain wallet credits ✅ Review invoices monthly ✅ Set up auto-pay ✅ Keep backup payment method

Cost Optimization​

✅ Right-size resources ✅ Enable auto-scaling ✅ Use caching ✅ Optimize code ✅ Monitor usage

Planning​

✅ Forecast usage ✅ Plan for growth ✅ Review plans quarterly ✅ Consider annual billing ✅ Budget for overages

Resources​

Need Help? Contact support@deployxa.com or join our community Discord.